After X (previously Twitter) revealed it would be eliminating its “Support” account, irritated users rapidly roasted the social networks platform for supplying “essentially non-existent” assistance.

“We’ll soon be closing this account to streamline how users can contact us for help,” X’s Support account published, describing that now, paid “subscribers can get support via @Premium, and everyone can get help through our Help Center.”

On X, the Support account was among the couple of courses that users needed to openly look for assistance for assistance demands the platform appeared to be disregarding. For suspended users, it was considered as a lifeline. Replies to the account were frequently flooded with users attempting to get X to repair documented problems, and a number of relatively paying users split jokes in reaction to the news that the account would quickly be eliminated.

“Lololol your support for Premium is essentially non-existent,” a customer with more than 200,000 fans composed, while another quipped “Okay, so no more support? lol.”

On Reddit, X users just recently recommended that calling the Premium account is the only method to get human help after briefly engaging with a bot. Some self-described Premium users grumbled of waiting 6 months or longer for reactions from X’s assistance center in the Support thread.

Some users who do not spend for access to the platform likewise grumbled. For paid customers or content developers, absence of Premium assistance is maybe most aggravating, as one user declared their account had actually been under evaluation for years, apparently denying them of earnings. And another user declared they ‘d had “no luck getting @Premium to look into” an account suspension while allegedly still getting charged. A number of implicated X of sending out users into a perpetual loop, where the aid center just serves to connect users to the assistance.