The brand-new owners of VPN supplier VPNSecure have actually drawn ire after canceling life time memberships. The owners informed consumers that they didn’t learn about the life time memberships when they purchased VPNSecure, and they can not honor the purchases.

In March, problems began appearing online about life time memberships to VPNSecure no longer working.

The very first public reaction Ars Technica discovered began April 28, when life time membership holders reported getting an e-mail from the VPN service provider stating:

To continue offering a safe and secure and top quality experience for all users, Lifetime Deal accounts have actually now been shut off since April 28th, 2025.

A copy of the e-mail from “The VPN Secure Team” and published on Reddit keeps in mind that VPNSecure had actually formerly shut off accounts with life time memberships that it stated had not been utilized in “over 6 months.” The message kept in mind that VPNSecure was gotten in 2023, “consisting of the innovation, domain, and consumer database– however not the liabilities.” The e-mail continues:

The previous owner did not divulge that thousands of Lifetime Deals (LTDs) had actually been offered through platforms like StackSocial.

We found this only months later on– when a big part of our resources were strained by these LTD accounts and high assistance volume from users, who through part of the database, supplied no sustaining earnings to assist us enhance and keep the service.

VPNSecure is providing impacted users marked down brand-new memberships for either $1.87 for a month (rather of $9.95), $19 for a year (rather of $79.92), or $55 for 3 years (rather of $107.64). The offers are offered up until May 31, per the e-mail.

Today, users reported getting a follow-up e-mail from VPNSecure offering more information about why it made its strong and abrupt relocation. Screenshots of the e-mail shared on Reddit state that the acquisition by InfiniteQuant Ltd (which is a various business than InfiniteQuant Capital Ltd, an InfiniteQuant Capital representative informed Ars through e-mail) was “a property just offer.”

A VPNSecure representative declared on the evaluations website Trustpilot that the present owners “did not get to the consumer database up until months” after the acquisition. According to VPNSecure’s owners, their acquisition netted them “the tech, the brand name, and the infrastructure/technology– however none of the business, agreements, payments, or commitments from the previous owners.”